Call Centre Agent

at Sanlam
Location Cape Town, South Africa
Date Posted Sep 17, 2020
Category Administration Jobs
Job Type Full-time


What will you do?

General policy administration of commercial business which includes the issue of new policies as well as amendments.


This role is focused on, but not limited to; servicing broker requests, including enquiries.

  • Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
  • Execute policy maintenance specific amendments request
  • Dealing with general insurance and policy specific enquiries
  • Managing client expectation on expected turnaround times for submitted requests
  • Apply and Adhering to underwriting criteria and regional requirements
What will make you successful in this role?

Qualifications and experience

  • Grade 12 (Matric)
  • Relevant insurance qualification will be an advantage
  • Minimum of 3 years commercial lines underwriting experience within a short term insurance environment. Knowledge regarding agricultural products will be an advantage
  • 60 commercial FAIS credits - Commercial Lines recommended
  • Experience in Agricultural commercial policy administration

Knowledge and skills

  • Excellent verbal and written communication skills
  • Bilingual (Afrikaans and English)
  • Excellent interpersonal skills
  • Relevant system knowledge (Mainframe, Policy Center and CRM) will be an advantage
  • Strong analytical ability
  • Detail Orientation skills
  • Good communication skills (verbal and written)
  • Computer literate (MS Office Package-Good excel experience)
Personal Attributes
Communicates effectively - Contributing independently
Action orientated - Contributing independently
Situational adaptability - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Drives results - Contributing independently
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