Chief Operating Officer

at Ability
Location Johannesburg, South Africa
Date Posted Sep 18, 2020
Category Accounting Finance Jobs
Job Type Full-time


Strategic Management:

  • Work closely with the CEO to develop, implement and review organisational strategies to help organization realize its financial and social objectives
  • Work with senior leadership to develop strategically aligned annual plans, goals, budgets, and projections.
  • Monitor, assess and report independently to the CEO on progress with strategy implementation across the organisation
  • Assess and report on the efficacy of operational key performance indicators against desired outcomes detailed in the Company’s strategic plans
  • Identify and report on opportunities for new business development
  • Recommend, oversee implementation and review strategic plans for Corporate Services (including HR, Legal, Risk, Compliance, IT and Stakeholder Relations) to achieve the organisation’s financial and social objectives
  • Take ultimate responsibility for the strategic decisions in the Corporate Services department
  • Provide strategic and operational input to the Head of Human Resources Manager to ensure implementation of strategies that enhance employee performance and engagement, and which fosters the desired culture change
  • Provide strategic input to the Legal, Risk & Compliance Officer to ensure the implementation of effective risk management and compliance systems

Group operational performance:

  • Analyse, recommend and coordinate changes to operating systems, processes and procedures in the business to enhance effectiveness and efficiency through improved service quality, process capability, capacity planning, operations scheduling, material management.
  • Develop and maintain business processes, operational procedures and guidelines that align with the organisation’s strategy, culture and operating philosophy.
  • Monitor and support the implementation of the Company’s operational policies and procedures across the organisation.
  • Benchmark and introduce industry best practices into the organisation.
  • Identify internal best practices within parts of the business and recommend and support the standardisation of these practices throughout the organisation.
  • Drive improved organisational performance through implementing various change initiatives.
  • Work with the senior team to develop an optimum structure to support efficient and effective operational growth.
  • Implement and support company programs to help generate new growth and improved levels of customer service.

Operations Management – Corporate Services

  • Lead the Corporate Services department and have oversight of a range of areas of operation including:
    • Legal, Risk and Compliance
    • Records management
    • Human resource management
    • Information Technology
    • Stakeholder relations, Marketing, PR and Advocacy
  • Review, approve and monitor implementation of business plans for Human Resources, Risk & Compliance, IT and Stakeholder Relations ensuring alignment with organisational objectives
  • Adjudicate when the support needs of business areas compete to ensure compatibility and effectiveness in pursuing the organisation’s goals
  • Oversee the development and review of policies in the Corporate Services department ensuring compliance with relevant legislation
  • Ensure the documentation of key Standard Operating Procedures and business processes in the department
  • Monitor the effective operation of all Corporate Services policies, procedures and controls and introduce improvements where necessary
  • Drive departmental impact, growth, and the optimisation of resources to achieve the Company’s goals
  • Ensure that cost-efficiencies are realized by reducing redundancy and optimising resource usage in Corporate Services
  • Liaise with internal and external auditors ensuring that all matters raised by these auditors in queries, management letters and audit reports are addressed
  • Be responsible for maintaining effective governance in the Corporate Services department.
  • Be responsible for maintaining effective risk management in the Corporate Services department.
  • Ensure that all relevant regulatory and policy requirements pertaining to Corporate Services are met.
  • Ensure that complete and accurate records are maintained.
  • Establish and maintain strong relationships with key stakeholders

People Management

  • Take responsibility for the human resources under the Corporate Services department’s control
  • Develop a highly skilled Corporate Services with a strong service delivery approach team to support and implement business decisions
  • Role model organisational values, vision and innovation

Financial Management

  • Oversee all Corporate Services departments’ annual plans, budgets and forecasts
  • Take responsibility for maintaining effective financial management in the Corporate Services department.
  • Critically analyse Corporate Service departments’ management accounts, develop and implement progressive cost-saving strategies



Level 6 - Appropriate bachelor’s degree in commerce, communications, marketing, public relations, IT, law or business administration. Augmented by a post-graduate qualification in business/management

The following experience and talents are required:

  • A minimum of 5 years’ senior executive level experience.
  • At least 5 years’ experience in a property management environment.
  • Experience introducing operational systems in a large/complex organisation.
  • Senior management experience in a high growth environment.
  • Experience working in a highly regulated industry.
  • Knowledge of change management and experience leading change processes.
  • Experience in direct management and supervision of people.
  • Experience in financial management and risk management.
  • Broad exposure to Human Resource Management.
  • Experience with Board submissions.
  • Track record of excellence as a manager who is able to lead people and achieve results through others.
  • Prior P&L responsibility.
  • Excellent managerial, organizational, leadership and verbal/written communication skills.
  • Analytical and strategic thinker who can plan, organize, execute and report out ideas and results.
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