|Location||Johannesburg, South Africa|
|Date Posted||Feb 12, 2021|
Conduct data entry into company systems, and review and verify the information
to ensure accuracy and accessibility.
Data Collection & Analysis
Perform basic data entry tasks, including data verification.
Support others by working on a variety of data management tasks. Provide
Claims Assessors with the necessary assistance in gathering information /
documents as and when required.
Use standard office software to carry out basic formatting on letters, memoranda
and routine reports.
Handling Enquiries and Correspondence
Answer the telephone and assist callers or those making varied enquiries by
email or mail with any basic requests for information, directing more complex
matters to colleagues as necessary.
Create positive experiences for clients by interacting courteously with them.
Carry out standard customer service activities and handle simple customer
Makes good and timely decisions that keep the organization moving forward. For
example, knows when to act independently and when to escalate issues.
Integrates various inputs, decision criteria, and trade-offs to make effective
decisions. Typically makes good independent decisions.
Makes sense of complex, high quantity, and sometimes contradictory information
to effectively solve problems. For example, looks at complex issues from
multiple angles; explores issues to uncover underlying issues and root causes;
sees the main consequences and implications of different options.
Plans and aligns
Plans and prioritizes work to meet commitments aligned with organizational
goals. For example, outlines clear plans that put actions in a logical sequence;
conveys some time frames. Aligns own work with relevant workgroups. Takes
some steps to reduce bottlenecks and speed up the work.
Builds strong customer relationships and delivers customer-centric solutions.
For example, probes deeply into customer needs to identify less obvious
interests or expectations. Consistently goes above and beyond to understand
customer requirements and surpass their expectations.
Develops and delivers multi-mode communications that convey a clear
understanding of the unique needs of different audiences. For example, listens
attentively and takes an interest. Keeps others well informed; conveys
information clearly, concisely, and professionally when speaking or writing.
Holds self and others accountable to meet commitments. For example, accepts
responsibility for own work, both successes and failures. Handles fair share and
does not make excuses for problems. Usually meets commitments to others.
Consistently achieves results, even under tough circumstances. For example,
devotes considerable effort to surpassing goals and achieving the best possible
results; goes above and beyond to achieve excellence. Drives ahead with great
focus when faced with obstacles and setbacks; maintains productivity and a
Rebounds from setbacks and adversity when facing difficult situations. For
example, is calm and professional in difficult situations; continues to work
toward objectives. Overcomes obstacles without becoming discouraged; draws
lessons from failures. Recovers from setbacks and adversity.
Handles conflict situations effectively, with a minimum of noise. For example,
disagrees with others in a respectful and tactful manner; handles conflicts and
differences of opinion in a calm, composed manner; rebounds from conflicts
Builds partnerships and works collaboratively with others to meet shared
objectives. For example, learns how to operate as a team player, contributing
actively to the group's efforts. Seeks others' inputs, appreciates their
contributions; offers to help when the need is clear.
Use clear and effective verbal communications skills to express ideas, request
actions and formulate plans or policies.
Policy and Regulation
Interpret and apply knowledge of laws, regulations and policies in area of
Use an understanding of numerical concepts to perform mathematical
operations such as report analysis.
Support business processes by understanding and effectively using standard
office equipment and standard software packages.
Analyze data from multiple sources to draw appropriate conclusions and make
Data Collection and analysis
Analyze data trends for use in reports to help guide decision making.
Achieve full compliance with applicable rules and regulations in management
Matric / Grade 12/ SAQA Accredited (Essential)
Equivalent Regulatory exam 5 (Essential)
1 - 2 years working experience in the life/funeral insurance industry, preferably
within an administrative function (Essential)