Client Success Executive

at Job Search
Location Johannesburg, South Africa
Date Posted Feb 12, 2021
Category Sales & Marketing Jobs
Job Type Full-time

Description

Responsibilities:
•Customer Management - Understand the customer’s requirements and operating cadence, key milestones and business objectives and deliver within those guidelines.
•Serve as an expert on the agency’s service offering.
•Project Management - Determine critical inputs required to support the customer’s needs and monitor each to ensure they have been received and are serviced.
•Workflow management - As part of the project management responsibilities associated with customer delivery, maintain status of all tasks and objectives in the workflow system (Workbook) for full project visibility.
•Documentation - Primary owner for documenting, updating and maintaining all customer records as the customer’s requirements change and our services evolve.
About you
•You are not just comfortable with advertising - you embrace it as a means to efficiency and understand its importance as a standard operating procedure.
•You take pride in being a top performer and a subject matter expert.
•You’re comfortable with what you know and what you don’t and you’re able to articulate it well, both 1:1 and in a group.
Skills
•Strong analytical skills
•Demonstrated proficiency with Excel and PowerPoint
•Adept at communicating verbally and in writing
•Strong time management - the ability to manage multiple, competing priorities
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