Safety:

• Implementing safety, health, environmental management systems
• Informing and appropriately training all employees and contractors on safety, health and environmental matters
• Responding effectively to safety, health and environmental emergencies involving our actives and products
• As far as reasonably practicable, providing appropriate resources required to implement the above
• Ensure that the health, safety and environmental policy is reviewed at periods not exceeding three years from the effective date or by a date set by the Chief Executive Officer.

Service Level Agreements Compliance

• Monitor and control work as defined in the service level agreements and define performance standards
• Provide feedback to the Regional Manager or Portfolio Manager on performance

Monitor and respond to tenant maintenance queries:

• Manage tenant maintenance complaints
• Log maintenance calls and or walk in queries
• Use the Novtel system to control maintenance management
• Appoint contractors and monitor progress
• Give continuous feedback to the tenants and close the loop.

Efficient unit turnovers:

• Oversee the eviction process from the buildings to prevent asset damage
• Inspect empty unit to assess repairs
• Obtain quotes to repair / paint units
• Issue work to contractors
• Inspect work prior to handover to TLO’s
• Approve payment to contractors

Maintenance and Repair Management:

• Monitor the condition of the buildings through:
• Inspecting the buildings and grounds and identifying key areas of concern
• Reviewing any security or maintenance incidents
• Reviewing cleanliness of the buildings
• Manage the performance of service providers ensuring optimum service provision e.g. garden service, refuse collection services, security contractors;
• Ensure that tenants are briefed on their maintenance responsibilities;
• Ensure that the all repairs are processed, on time according to set standards of delivery.
• Attend to the removal of abandon vehicles.

Proactive Planning and Budgeting:

• Proactive maintenance planning and submit budgets for projections

REQUIREMENTS:

• Diploma in Facilities management - requirement
• Relevant Degree or Diploma in Facilities management will be beneficial
• Additional courses relevant to facilities will be beneficial
• Min 3 Years’ experience in Facilities management in residential property is a requirement
• Facilities management in social housing will be beneficial