Franchise Manager

at Best Jobs
Location Cape Town, South Africa
Date Posted Jun 24, 2020
Category Sales & Marketing Jobs
Job Type Full-time


Your responsibilities will include:

Assisting in the setting up of SOP's for all clients across the delivery platform
Constantly monitor and upgrade SOP's where necessary
Train and set up new franchises
Train SOP's at a franchisee level
Set and maintain service levels of franchises
Adherence of franchisees to branch blue print and franchise agreement
Set and manage KPI's at franchise level
Regular audits to assess & measure performance
Travelling locally in and around an allocated region, as well as travelling to allocated regional branches quarterly
Driving the company policies, procedures and brand standards through regular auditing processes
Train & guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business success
Assist franchisees in the training of their employees
Monitoring & measuring branch performance and productivity against SLA's through system checks and reports
Presenting solutions to solve problems to help drive the momentum & success of the franchisees business
A FM must be the 'protector of the brand' at all times, working towards brand recognition and business growth
Attributes required:

High energy, self-starter
Execution bias
Understand how technology works for business
Project management
System and process orientated
Attention to detail while still seeing the bigger picture
Understand convenience and customer service
Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
Comfortable with change and an excellent team player
Low on ego, high on delivery and execution
Organization & sound communication will be key success factors of a FM
Qualifications & Experience:

3 years top management experience
Microsoft Office experience in word, excel & PowerPoint
Training experience will be beneficial
Operational experience managing national or regional operations
Previous hospitality/retail franchise working experience will be to your advantage
Previous experience in the logistics industry is not required
Proven track record in delivery and execution
IT or tech savvy will be advantageous
The Environment: employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, its all in the execution after all.
We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:

is respectful but forthright
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input;
is curious and challenge the status quo
is innovative and enjoys iteration
is collaborative
will be at the cutting edge of developing new concepts for
thinks like an owner of the business

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