Head of Data and Enterprise Services

at Best Jobs
Location Cape Town, South Africa
Date Posted Jun 24, 2020
Category Market & Customer Research Jobs
Job Type Full-time


The role is accountable for:
The provision of cost effective, efficient, stable and secure shared Dataentre and Enterprise Services for all participating businesses in the Sanlam Group, across the geographies of a global organisation as per agreed services levels.
Budget, cost recovery and charge back measures and procedures.
Continuous standardisation, consolidation and optimisation fo services offered (all Datacentre and Enterprise Technology shared services).
Continuous collaboration with Application shared services.
Managing outsourced services delivery and relationships (Sourcing Strategy Implementations).
Engaging with business units to understand their strategy and business requirements to ensure alignment of the GTI services offered.
Strategic Self Execution and Datacentre commercialization.
Ensuring availability of all Sanlam Core Hybrid IT Systems delivered through GTI.
Ensuring continuity (Resillence Engineering) of all Sanlam Core IT Systems delivered through GTI.
Ensuring a secure infrastructure environment together with security teams. What will make you successful in this role?
Accountable for the provision of cost effective,efficient, stable and secure enterprise technology share services for all participating businesses in the Sanlam Group, across the geographics of a global organisation as per agreed service levels. The scope includes physical data centres, computer equipment rooms (CER's), hosting platforms (Mainframe, Distributed Servers, Storage Area Networkds, Backups, Disaster Recovery, iSeries, Unix (AIX, Sun and LINUX), DBA services including Microsoft SQL and Non SQL and bulk printing.
Development of Software Defined Data Centre concepts for automation, hyper-convergence, self service capabilities, hybrid IT uding AWS and Azure as Cloud providers.
Core Saas and Paas platform strategy development and large scale workload deployment.
Data Driven Lean and Agile solutions delivery for new business requirements.
Datacentre Design, Datacentre Clusters, Pop-scale deployments for Africa Operations and relation technology risks on behalf of the business.
the ability to provide just in time services (M&E, Structured Cabling) above a default level fro pods, hardware cabinets and storage arrays in a risk averse manner.
Ability to refine and develop processes to optimize operation excellence.
Support the development of future roadmaps for datacentre core technologies.
Development of Policies, Standards, Procedures and Guidelines for responsible areas.
Strategic Vendor Management
Risk Management
People Management
Customisation of solutions for diverse business requirements.
Instill a culture of automation in all provisioning and lifecycle tasks for on premise and cloud provisioned services across all teams.
Build competence of scripting and automation within Datacentre and Enterprise unit to enable future efficiencies.
Enable and Integrate Infrastructure (on-premise and cloud based) to development environment practices for improved DevOps experience.
Ensure proper integration of security practices and toolsets into the Datacentre and Enterprise environment for proper security protection (patching, vulnerability, authentication, event, intrusion protection, etc.) for on premise and cloud protection.
Ensure use of cloud based toolsets for vulnaribility protection, policy compliance and patching where appropriate to supplement Sanlam provisioned tools.
Enable strategy and decision making of correct platform, together with easy integration between on-premise and respective cloud platforms.
Additional requirements
Extensive technical, operations, risk and business management experience in complex technology environments (at least 10 years of which 5 years is in a senior management role)
Techology trends and direction
Business climate and technology needs in the global enterprise servicing multiple client requirements
Manage Outsourced Vendor relationships
In depth experience in the IT environment across the areas of responsibility
Dealing with global customers and suppliers
Negotiation across the geographies and cultures of a global organisation
Extensive experience in managing shared servies for a large multinational enterprise

Qualification and Work Experience
Bachelor in Comp Sci, Informatics, Bachelor of Commerce Information Systems NQF Level 7 qualification/alternatively an appropriate IT Qualification.
Al least 10 to 12 years relevant work experience. Knowledge and Skills Information system delivery service Project Oversight Business Requirements definition Risk management Service Level Agreements and management Personal Attributes Organisational savvy - Contributing strategically Manages complexity - Contributing strategically Plans and aligns - Contributing strategically Optimises work processes - Contributing strategically Build a successful career with us

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