ICT Technician

at Job Search
Location Pretoria, South Africa
Date Posted Feb 12, 2021
Category IT Jobs
Job Type Full-time

Description

Key responsibilities:

•Installing and configuring hardware and software components to ensure usability.
•Troubleshooting hardware and software issues.
•Repairing or replacing damaged hardware.
•Upgrading the entire system to enable compatible software on all computers.
•Installing and upgrading anti-virus software to ensure security at the user level.
•Performing tests and evaluations of new software and hardware.
•Providing support to users and being the first point of contact for error reporting.
•Establishing good relationships with all departments and colleagues.
•Ensuring computers daily backup are running.
•Managing technical documentation
•Perform other related duties of similar nature.
Requirements
Key requirements

•Matric /Grade 12
• 3 years of experience in computer networks and systems maintenance
•A+, N+ Linux and or Juniper networks associate accreditation advantageous or similar
•ITIL knowledge
•Good written and verbal communication
•Good knowledge of digital tools
•Good IT problem-solving skills
•Extensive knowledge and proficiency in the use of various computer software packages, including Windows, Ms Office, 0365 etc.
•Ability to establish and maintain effective working relationships with others, using excellent communication and interpersonal skills.
•Ability to relay technical procedures to end-users in an understandable format (non-IT jargon) that encourages technology usage.
•Ability to comprehend complex procedures.
•Ability to assess problems and situations and take appropriate action using all available resources.
•Ability to organize and manage multiple tasks, work effectively under pressure, and complete work in a timely and accurate manner with minimal supervision.
•Ability to perform job functions with a high degree of accuracy.
•Ability to perform advanced troubleshooting and setup of computers and applications.
•Ability to work effectively independently as well as in a team environment.
•Ability to perform duties with tact and discretion.
•Handle confidential information appropriately.

Relevant experience

•Minimum requirements 3-5 years ICT technical support
•Good communication skills
•Strong knowledge of Microsoft products and hardware
•Ability to analyse and resolve technical problems
•Preparation of functional requirements specification
The HSRC offers attractive, market-related packages depending on qualifications and experience.
Applications: In your application, please include: your detailed CV, a letter of motivation, the details of three recent referees (with telephone and e-mail contact details). Ensure that you indicate the applicable reference number. The HSRC will only consider applications that comply with the above requirements. Applicants may be required to undertake a written exercise and/or an oral presentation in the competencies required for the position.

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