Implementation Consultant

at Job Search
Location Johannesburg, South Africa
Date Posted Feb 12, 2021
Category IT Jobs
Job Type Full-time

Description

As an Implementation Consultant, you will be responsible for the implementation of Infobip services customers in post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction.

You have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority.

Working with aggressive timelines and a full customer portfolio is required.

Provide implementation services to new and existing customers

·        Document and validate customer’s business requirements and map to Infobip product functionality

·        Configure/customize Infobip solutions to meet customer’s business requirements

·        Create SoW and define low-level SoW requirements

·        Attend internal project meetings and provide status on progress of activities and deliverables

·        Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries

·        Ensure highest degree of customer satisfaction during implementation project

Create conversational workflows and strategies for Infobip solutions

·        Design conversational user interfaces and content

·        Create natural dialog flows, wireframes, and templates for Answers and other Infobip products

Contribute to internal PS initiatives

·        Document solutions and best practices and share with PS community

·        Participate in global PS Chapter in area) of interest and expertise

Contribute to internal product related Initiatives

·        Participate on product related initiatives and projects, assist product development

·        Provide regular updates to Sales Engineers on features, roadmap, changes, and trends in products/solutions

·        Product feedback collection from customers and partners

Focus on Continuous Development

·        Participate in Continuing Education sessions

·        Be fully versed on functionality released with each new product upgrade

 

 

Qualifications

More about you:

  • Bachelor / master’s degree in computer sciences or Technologies
  • 3 years in solutions engineering
  • You have a SaaS/CPaaS background
  • Programming languages experience: a clear advantage
  • Fluent in English
  • Engineering background
  • Telecommunication networks background
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