|Location||Pretoria, South Africa|
|Date Posted||Jul 28, 2021|
Respond to incidents, service requests and change requests to ensure finalisation.
Identify, analyse, troubleshoot and resolve infrastructure problems affecting user’s ability to perform.
•Manage ICT related datacentre infrastructures.
•Install, configure, maintain, support and upgrade server hardware, storage hardware, tape libraries and other hardware in the datacentre environment and any other current or future infrastructure.
•Manage, design, plan and support physical and virtual environments including Azure tenants for best performance.
•Create scalable virtual machines, implement storage solutions, configuration of virtual networking, back up and share data, that connect to the Microsoft Azure and on-premises sites.
•Manage network traffic, implement Microsoft Azure Active Directory, secure identities, and monitor the services.
•Install, configure, maintain, support and upgrade of Microsoft server base operating systems.
•Manage and deploy patch levels on software and roll ups of all firmware on hardware.
•Install, configure, maintain, support and upgrade of Microsoft server base operating system including Active Directory and other platforms such as Linux that is used in the production, non-production (development and user acceptance testing), testing lab and disaster recovery environments.
•Install, configure, maintain, support and upgrade file management platform (File server), Microsoft OneDrive and any other platforms.
•Install, configure, maintain, support and upgrade of all communications and collaborations solutions.
•Install, configure, maintain, support and upgrade of all communications and collaborations solutions such as Microsoft Exchange server 2016/19 and online, Microsoft Skype for Business, Teams, audio visual platforms and any other platforms that might be introduced in the environment in future. The platforms are used in the production, non-production and disaster recovery environments.
•Manage Microsoft Azure subscriptions and tenant including Microsoft Office365, OneDrive, SharePoint online and any other products.
Manage and facilitate any third line support calls with the relevant suppliers until resolution.
Provide ICT disaster recovery services at the disaster recovery site
Perform daily health checks on the production environments.
Configure, optimise, integrate and automate alerts, events, management and reporting tools for the management of the ITSM and monitoring services.
Build, deploy, and manage enterprise system technologies.
Develop and maintain SOP documentation and low-level configuration.
Create remediation plans for all system deployment and modifications and document them.
Liaise with external vendors to resolve incidences and problems whilst observing governance.
Coordinates with other Information Technology areas to resolve problems.
Other Key Competencies:
The candidate must demonstrate the following skills and attributes: Exceptional applied knowledge to manage, maintain, support, and upgrade: Infrastructure hardware, systems (Microsoft Windows operating system, Linux and other products), storage management, backup and archive, LAN and WAN network and telecommunication (VOIP), communication and collaboration platforms, Microsoft System Center, F5 Equipment, Datacentre facilities, Disaster Recovery (DR) services. Familiar with cloud solutions, virtualization software, Remain up to date with latest industry trends. ability to articulate trends clearly and confidently, good interpersonal skills and communication across all levels, ability to multitask, prioritize, and manage time efficiently, ability to comfortably work under pressure, keen attention to detail, problem-solving abilities and solid knowledge base.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.