Insurance Relationship Manager

at Nedbank
Location Johannesburg, South Africa
Date Posted Oct 21, 2020
Category Banking Jobs
Job Type Full-time


  • To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.
    Job Responsibilities
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Follow laid down processes in opening of accounts by using checklist and account opening matrix.
    • Complete weekly compliance training and assessment online to keep up to date on changes.
    • Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
    • Action daily control reports and attach correct documentation.
    • Identify new clients and their needs through needs analysis and provide a suitable solution.
    • Cross sell to existing clients by establishing need through financial fitness discussions.
    • Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
    • Ensure that every deal done is priced in line with Business Unit objective and strategy.
    • Generate revenue through charging for ad hoc services provided to clients.
    • Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
    • Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
    • Participate in end of day discussion and apply recommendations from manager to optimise sales results.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
    • Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
    • Adhere to the ask once promise to clients according to Nedbank strategy.
    • Build relationships with clients through regular contact and having an individual interest in them.
    • Network with internal stakeholders to collaborate in order to provide complete solution to clients.
    • Obtain regular feedback from clients by requesting completion of feedback forms.
    • Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
    • Adhere to clean desk policy to minimise risk of exposing client confidentiality.
    • Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
    FAIS Affected
    FAIS Affected - Yes
    Essential Qualifications - NQF Level
    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees
    Preferred Qualification

    Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

    Minimum Experience Level

    3-5 years working experience as a Broker working with Personal/Commercial/Agricultural clients within the Short Term Insurance space within the Banking/Financial Services Industry.

    Type of Exposure
    • Working with a group to identify alternative solutions to a problem.
    • Sharing information in different ways to increase stakeholders understanding.
    • Building and maintaining effective cross-functional relationships with internal and external stakeholders
    • Managing customer expectations
    • Tracking cost against a budget
    • Interacting with diverse people
    • Interacting with external clients
    • Working in a fast-paced and changing environment
    • Working in a team
    Technical / Professional Knowledge
    • Business terms and definitions
    • Data analysis
    • Governance, Risk and Controls
    • Nedbank policies and procedures
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Business writing skills
    • Nedbank culture
    • Cluster Specific Operational Knowledge
    • Banking knowledge
    Behavioural Competencies
    • Continuous Learning
    • Energy
    • Advancing Sales Discussions
    • High-Impact Communication
    • Managing Work
    • Sales Disposition
    • Sustaining Customer Satisfaction
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