at Nedbank
Location Johannesburg, South Africa
Date Posted Oct 21, 2020
Category Banking Jobs
Job Type Full-time


To manage and lead staff in an In-retailer branch unit to meet sales and service objectives while complying to processes and procedures; preventing risk and ensuring alignment to the Financial and service objectives of the Business Unit.
Job Responsibilities
  • Achieve Business Unit goals by attracting, recruiting, appointing and retaining competent team members.
  • Manage performance of outlet staff by implementing performance agreements and ensuring a clear vision.
  • Provide regular performance feedback, including counselling, in disciplinary hearings and representing the bank at the CCMA.
  • Ensure a high-performance culture and motivated outlet staff.
  • Mentor and coach outlet staff on identified performance gaps.
  • Create an environment of teamwork by encouraging staff participation in the decision-making processes.
  • Build capability of outlet staff by identifying current and future training and development needs.
  • Achieve sales growth.
  • Ensure increased profitability and that relevant business strategies/sales campaigns/marketing initiatives are managed within outlet.
  • Ensure outlet cost management and increase outlet profitability month-on-month.
  • Improve efficiency, quality of processes and increasing revenue.
  • Ensure business objectives are met and revenue increased.
  • Review the asset register for accurate reflections of all the assets in the outlet.
  • Ensure outlet Risk Observation Training Analysis (BROTA) objectives are met.
  • Manage the Living Disaster Recovery Planning System (LDRPS).
  • Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective cash management processes.
  • Improve service delivery by eliminating/reducing errors and allowing for appropriate corrective action to be taken (including progressive discipline).
  • Improve processes and systems contributing to improved client service delivery.
  • Monitor compliance of outlet staff to applicable operational and legislative requirements.
  • Achieve business objectives, improvement year on year and outlet operational effectiveness.
  • Improve client service.
  • Ensure service standards are adhered to and that clients are retained.
  • Deliver business, client and relationship results and build collaborative relationships with stakeholders through interaction at area/community events.
  • Increase client acquisition, satisfied clients and revenue.
  • Create an environment of teamwork by encouraging participation in decision making processes.
  • Ensure an enhanced client experience aligned to the Nedbank brand.
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Diploma
Preferred Qualification

BusinessĀ or Marketing related qualification.

Preferred Certifications

FAIS certification / Registration mandatory.

Type of Exposure
  • Managing a team of people
  • Networking and building relationships
  • Leading a sales force
  • Implementing strategies for overcoming barriers to change
  • Implement and create a sales plan
  • Conducting gap analysis
  • Conducting a needs analysis
  • Observing team members behaviour to identify competency gaps
  • Communicating job requirements and performance standards to others
  • Conducting performance feedback meetings
Minimum Experience Level
2 years experience in a client facing retail sales environment and 1 years experience in people management
Technical / Professional Knowledge
  • Change management
  • Competitor analysis
  • Governance, Risk and Controls
  • Nedbank policies and procedures
  • Nedbank systems
  • Nedbank vision and strategy
  • Principles of project management
  • Sales data analysis
  • Nedbank culture
  • Human Resources systems knowledge
Behavioural Competencies
  • Coaching
  • Customer Focus
  • Facilitating Change
  • Business Acumen
  • Guiding Team Success
  • Driving for Results
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