Attributes:

The ideal candidate should demonstrate the following:

• A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
• A passion for consensus-based decision making
• The ability to deliver in a high-pressure, innovative environment
• Curiosity and comfort with numbers and large data sets
• A level of influence that creates buy-in and win-win outcomes with stakeholders
• Excellent negotiation skills
• The ability to engage at strategic, tactical and operational levels of the business
• Excellent verbal and written interpersonal skills
• Ownership of personal development

Experience:

• Experience in motor claims, motor assessing, or panel beating is essential;
• Managerial experience will be beneficial
• Procurement / Supply Chain / Assessing experience highly beneficial.

Responsibilities:

• Accurate and timeous reporting of relevant management information to Procurement Audit General Manager;
• Lead a team of auditors to ensure that the following metrics are managed:

Productivity

Cost-to-Recover (CTR)

Recoveries

• Managing a team of auditors to ensure the following day-to-day operations are executed:

Audit sampling

PBS reporting and management

Recoveries

Credit notes

Report editing

SharePoint administration

• Facilitate service provider meetings;
• Audit validation;
• Market research on rates;
• Team and talent development, ensuring there is a performance and development plan for team members;
• Continuous improvement of audit process;
• Build professional and ethical relationships with internal clients and the Company service providers;
• Performance management, including management of disciplinary processes of underperforming auditors;
• Manage relationships with stakeholders

Service Providers

Voluntary and Regulatory bodies in the industry

Supplier Relationship Management (SRM) skillset

Assessing

Claims

Client Liaison Team

Skills and Competencies:

• Operational leadership competency;
• Leading through vision and values;
• Analytical ability, using data to inform decisions;
• Strong administrative capability;
• Good report writing skills;
• Excellent interpersonal and communication skills (verbal and written);
• Technical buildings and construction experience;
• Computer literacy is essential with MS Excel and MS Word being core competencies;
• Self-disciplined and self-motivated;
• Should be able to work independently in an unstructured environment;
• Judgment and problem-solving skills;
• Negotiation skills;
• Stress tolerance;
• Tenacity and resilience;
• Customer service oriented;
• Deadline and results oriented;
• Attention to detail;
• Adaptability

 

Qualifications

• Matric;
• A tertiary qualification or significant progress towards obtaining any mechanical / motor body repair related qualification would be highly beneficial.