Motor Claims Service Consultant

at Sanlam
Location Cape Town, South Africa
Date Posted Sep 17, 2020
Category Administration Jobs
Job Type Full-time


What will make you successful in this role?
  •  Managing workload and instructions from system through any communication and or documents.
  •  Required to check completeness and accuracy of documents.
  • Responsible for all actions to get claim assessment ready.
  • Contacting clients telephonically for any identified outstanding information.
  • Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
  • Handling complaints, queries and all interaction with clients, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
  • Processing payments and orders as per Assessor recommendation and instruction.
  • Compiling of all rejection letters and distribution thereof to relevant stakeholders.
Qualifications & Experience
  • Matric / Grade 12
  • Minimum 3 years' relevant work experience in short term insurance motor claims
  • Sound understanding of policy wordings
  • Motor claims handling experience
  • Commercial and Personal Lines claims experience
  • Fully computer literate (MS Office)
  • Ability to verify and interpret policy and appraisal detail
Knowledge and Skills
Claims administration
Claims settlements of a complex nature
Payment approval and rejections
Operate within claims guidelines and compliance
Coach and mentor less experienced short term claims clerks
Personal Attributes
Business insight - Contributing independently
Manages complexity - Contributing independently
Plans and aligns - Contributing independently
Manages conflict - Contributing independently
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