Operator

at Best Jobs
Location Cape Town, South Africa
Date Posted Jun 24, 2020
Category IT Jobs
Job Type Full-time

Description

Operation of network and system monitoring systems for clients
Act on alarms and other associated commands or messages displayed on monitors / displays
Perform system administration tasks and maintain the database of monitored objects
Health checks and compilation of reports.
Develop an awareness of a wide spectrum of IT technologies.

Outputs

Health Checks

First line support offered.
Relevant engineer and supervisor notified of out of line situations, via email, as soon as possible.
Engineer and supervisor kept informed of progress.
Improvements to health checks made on an ongoing basis.

Monitoring of outsource clients

Continuously monitoring of client’s infrastructure, according to SLA.
Timeously responding to exceptions according to SLA.
First line support offered.
Relevant engineer and supervisor notified of out of line situations, via email, as soon as possible.
Engineer and supervisor is kept informed of progress.

Company software, Fluke and Spyke administration

Administration maintained according to client SLA.
Continuously updating client and engineer of changes made (via email).
Daily/Weekly/Monthly QA reports completed.
Appropriately re-acted to discrepancies found in QA report and engineer informed via email.

Reporting

Standard report generated on request.
Stress report generated on a monthly basis.
Unit report generated on a monthly basis.

Testing

Patch and/or hot fix release testing completed.
New and current systems testing compared.

Monitoring centre

Monitoring centre kept neat and tidy at all times.
All hardware kept in good working condition to ensure high levels of productivity.

Teamwork

Healthy relationships with relevant people maintained.
RT system maintained.
Knowledge is shared and colleagues assisted where required.
Conflict handled appropriately with tact and without delay.
Feedback received in a constructive way to identify strengths and learning opportunities.
Fellow colleagues considered in all aspects.

Timekeeping

Reception and Manager is informed of whereabouts at all times.
Start, finish and lunchtimes strictly adhered to.
Good timekeeping for all meetings and appointments.
Deadlines met or timeously communicated if not able to meet deadlines.

Professionalism

The corporate identity of the company promoted at all times.
Adhere to the company dress code.
Neat, hygienic and presentable at all times.
Respectful and considerate in all dealings.
Customer service orientation in all dealings.
Initiative shown
Goal driven
High standard of telephone and email etiquette.

REQUIREMENTS:

Networking – N+ level
Microsoft Windows server – MCP level preferred or A+.
Basic knowledge of Linux systems
Advanced Excel and Word skills

ATTRIBUTES:

High degree of aptitude in the IT environment
Passion for technology
Thorough and diligent worker
Goal oriented and structured worker
Good communication skills
Customer orientation
Strong team orientation
Entrepreneurial initiative (self-starter)

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