Key Outcomes may include but are not limited to:

1. Does the manual payments and postings
2. Resolves reconciliation issues and ensuring that the bank balances on a daily basis
3. Manages aged items in suspense accounts
4. Trades exception management
5. Monitors payments exception management (including interim support for manual exchange control and sanctions screening)
6. Resolves interbank queries and disputes
7. Provides subject matter expertise into the design of operational processes
8. Provides excellent service to internal and external clients
9. Performs (UAT) User Acceptance Testing of operational interfaces and workflows
10. Provides input into process enhancements and root cause analysis of exceptions

Work Experience

• Minimum 5 years’ experience within Payments and/or Treasury Operations in a bank
• Proven track record of successful support for of business process change projects
• Experience working with internal and external clients
• Solid experience in relationship building with stakeholders

  Education / Qualifications / Accreditations with Professional Body

• Bachelor of Commerce or Bachelor of Science degree

  Technical Skills or Knowledge

• Understanding of industry practices and rules governing interbank payments
• Understanding of Payments and Treasury operations Business Processes
• Understanding of key risks associated with processing payments
• High level of computer literacy and MS Office:
  • Advanced Excel
  • MS Access (Intermediate)
  • MS PowerPoint