Pharmacy Manager

at Clicks
Location Bloemfontein, South Africa
Date Posted Sep 17, 2020
Category Healthcare Jobs
Job Type Full-time

Description

  • Job Objectives:

    • To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
    • To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
    • To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
    • To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
    • To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
    • To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
    • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
    • To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
    • To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

    Knowledge:

    • SAPC and relevant legal knowledge
    • Ethical working practice and compliance
    • Knowledge of stock, cost, risk and compliance management procedures
    • Knowledge of patient care, professional counselling
    • Knowledge of customer service excellence
    • Knowledge of labour legislation and IR practices
    • Sound understanding and application of financial management principles
    • Knowledge of competency based interviewing

    Skills:

    • Sound managerial, tutorship and coaching skills
    • Results and target driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Interpersonal skills (Customer service orientation and effective patient care)
    • Computer literacy
    • Strong financial acumen

    Competencies:

    Essential:

    • Leading and Supervising
    • Delivering Results and Meeting Customer Expectations
    • Planning and Organising

    Desirable:

    • Relating and networking
    • Coping with Pressures and Setbacks
    • Entrepreneurial and Commercial Thinking
    • Working with people
    • Adhering to Principles and Values

     

    Minimum requirements

     

    Experience:

    Essential: Minimum 2 years’ experience post community service year

    Essential: Minimum 1 year People Management experience

    Essential: Registration as Responsible Pharmacist with SAPC

    Desirable: Retail Pharmacy experience

    Desirable: Unisolve experience

Only registered members can apply for jobs.