Product Owner, Workflow Systems

at Standard Bank
Location Johannesburg, South Africa
Date Posted Oct 20, 2020
Category IT Jobs
Job Type Full-time

Description

  • Intelligent Automation (IA) drives CIB’s aspirations of client centricity and digitisation through design and implementation of solutions utilising core skill imbedded in IA - orchestration, robotics, and artificial intelligence.
    The purpose of the role is to represent the voice of the customer by actively managing prioritisation, analysis, development, communication, change and implementation of solutions and strategies enabling our customers to meet their mandates.
    The IAPO Workflow is the owner and gatekeeper for all workflow system within CIB Operations SA and Africa Regions.

    Key Responsibilities/Accountabilities

     

    Voice of the Customer
    Intimately know the individual Business area strategy to clearly formulate business solutions that support on business strategy.
    Partner with stakeholders to understand, analyse, refine, and prioritize shoutable solutions. These solutions should meet the customer’s short and long-term requirement and may have multiple iterations.
    Develop and manage the delivery and reporting roadmap
    Facilitate the relationship with the end-customer and business leadership/owners, bringing the Voice and priorities of the customer to the fore.
    Drive out issues and have sufficient autonomy to make decisions
    Analyse and understand business gaps; Conduct impact analysis and Implement relevant changes
    Influence processes and technology to address the business gaps as per the Book of Work
    Maximise Business Performance
    Deploy solutions based on strong commercial and client improvement measurement for business units across CIB Operations through the utilization capabilities existing with in IA and the lager Standard Bank Group.
    Apply solution development and business insight in collaboration with diverse functional teams to craft appropriate solutions.
    Influence design to considering all possible solutions.
    Partner with business and delivery associates to deliver rapid solutions capturing benefits and not losing sight of the long-term strategic solution.
    Build (where applicable) roadmaps that define the sort, medium- and long-term solution build and migration.
    Build solutions that solves business problems, meets the customer needs and are aligned to CIB strategy.
    Define and communicate implication and impact of the solution including processing/process, staff, Human Capital (role charges), Learning and Development, and Change and communication.
    Stakeholder and Delivery Management
    Develop and Maintain Key Stakeholders relationship with various business functions in order to positively impact and grow the IA offering within the Bank.
    In partnership with Operations Exco Members define and develop the key roadmap for the various Workflow initiatives within South Africa and Africa Regions
    Decoding the client’s vision/need/requirement and (in-conjunction with the delivery teams) define into several delivery features. Scope effort and estimate delivery effort and delivery dates.
    Run meetings with Business Stakeholder to identify priorities.
    Manage priorities across multiple systems even outside of the IA sphere of influence to deliver a fit for purpose solution.
    Owen full delivery of all solutions under management and take-on any role (project management, analyst, change management, etc.) required to ensure that solutions are implemented against defined requires.
    Have the mandate to making final decision to implement IA solution ensuring quality fit for purpose solutions are implemented.
    People Management 
    Leading a multidisciplinary team to achieve the project aims.
    Responsible for the day to day productively management of the cross functional team assigned to solution delivery.
    Provide regular input feedback or appraisal of performance of cross functional team.
    Ensure that appropriate structures are in place to support the implementation relating and not limited to impact to processing/process, staff, Human Capital (role charges), Learning and Development, and Change and Communication where and if appropriate. For smaller implementations take responsibility to manage and drive these functions.

     

    Preferred Qualification and Experience

     

    Qualifications
    Minimum qualifications, Appropriate Degree
    Preferred qualifications
    Preferred other qualifications, certifications or professional memberships Appropriate Process Qualification I.e. Lean, Six Sigma, SAFE Certification, PMPO, Programme Managements, Safe for Team Certification and or Agile. Workflow certification.

    Experience

    Job Function: Business Support
    Job Family: Solution Development
    Years: More than 10 years
    Experience Description: Experience gained in creating and implementing business critical solution development and a proven track record of identifying and resolving performance bottlenecks for implemented solutions.
    Experience systems design, project management and testing of workflow solutions with complex, high volume and multi-systems environments.
    Job Function:Business Support
    Job Family: Product Knowledge
    Years: 5-7 Years
    Experience Description - Business Knowledge:
    Managed Workflow systems and implementations across multiple jurisdictions within a financial institution.
    Knowledge of investments banking will be an advantage - Trade, cross-border payments, Global Markets, Investor Services and Investments banking
    Job Function:Business Support
    Job Family: Business Management
    Years: More than 10 years
    Experience Description: Programme Management, Product Owner, Project Management: Proven track record managing multifunctional projects
    Job Function; Business Support
    Job Family: Information technology
    Years: More than 10 years
    Experience Description:
    Systems development and implementation.

     

     

    Knowledge/Technical Skills/Expertise

     

    Competency Label: Effective Business Communication
    Competency Description: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
    Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others
    Competency Label: Risk Management
    Competency Description: Demonstrates knowledge and understanding of risk management methodologies, tools, governance structures and regulatory requirements for good management of risk
    Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others
    Competency Label: Process Governance
    Competency Description: The ability to create mechanisms to ensure that designed processes are implemented correctly and that process changes are made thoughtfully and taking into consideration the impacts on people, other processes and technology.
    Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others
    Competency Label: Project Management
    Competency Description: Ability to plan, initiate, execute, control and close projects related to a relevant function
    Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others
    Competency Label: Operational Planning
    Competency Description The ability to translate the organisation's vision and long term goals into medium and short term deliverables.
    Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others
    Competency Label: System/Product Knowledge
    Competency Description; Appropriate system/product knowledge in Payments/Trade field
    Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others
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