Sales Consultant

at Job Search
Location Johannesburg, South Africa
Date Posted Feb 12, 2021
Category Sales & Marketing Jobs
Job Type Full-time


Sales Opportunities Creation

-Identify potential customers by obtaining information, and recommendations
from multi-media call to action and affiliate campaigns as well as inbound
-Explore cross sell and referral opportunities.

Customer Needs Clarification

-Set clear objectives for each sales call; use standard materials to make a
presentation to the customer; and ask relevant questions to assist in decision
making and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

-Identify the products or services that best meet the customer's needs, use
personal expertise to propose quantities within standard operating systems,
policies and procedures. Explain the selection to the customer, influence the
customer to make a brand selection with the best benefits to meet customer

Customer Relationships Development

-Make calls (by telephone or in person) and maintain inbound responsiveness to
develop new customer relationships and maintain existing ones.

Customer Relationship Management (CRM) Data

-Schedule follow-up actions and enter relevant information into the customer
relationship management system after each contact with a customer to create a
call plan and to ensure that the organization has quality data to enable effective
customer retention and business development activities.

Performance Management

-Prioritise own workflow and ensure work is completed to the required standards
of quality and timeliness; use performance management systems to improve
personal performance to meet KPI's.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of
regulatory codes and codes of conduct relevant to own work, adhering to
mandatory procedures to ensure own work is undertaken to the required

Personal Capability Building

-Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching. Develop
and maintain an understanding of products, relevant technology, external
regulation, and industry best practices through ongoing education.

Internal Client Relationship Management

Build effective working relationships within the internal client organization,
delivering high-quality professional services with guidance from senior


-Provide technical guidance when required to maximize the volume and value of

Verbal and written Communication

-Use clear and effective verbal communication skills to express ideas, request
actions and formulate plans or policies.

Computer skills

-Support business processes by understanding and effectively using
standard office equipment and standard software packages.
Outlook - Basic; IEX- Basic; Dialer; Proficient in MS Office; Aggregation
Systems; Hippo Website Navigation.

Action Planning and work scheduling

-Develop appropriate plans or perform necessary actions based on
recommendations, requirements and achieve performance targets by optimizing
work scheduling.

Writing skills

-Use clear and effective writing skills to express ideas, request actions and
formulate plans or policies.

Presentation skills

-Communicate with other people by speaking in a clear, concise and compelling


General Education:
Matric /Grade 12 or SAQA Accredited Equivalent (Essential);
FAIS recognized qualification (Advantageous); Regulatory Exam 5

General Experience:
1 year or more in a contact centre sales environment (Essential)

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