Senior Manager

at Job Search
Location Midrand, South Africa
Date Posted Feb 12, 2021
Category Logistics & Transportation Jobs
Job Type Full-time


To support service / business area leadership in the implementation of strategic plan through the effective management of team/s

Key Performance areas:

1.    Strategic Impact

·       Supports the implementation of strategy of the Service Line / Business Area in relation to specific area of expertise

·       Implements the strategy within area of responsibility by conforming to plans set by leadership in all engagements / projects including:

o    Revenue targets

o    Talent management

o    Communication to teams

o    Tracking of plans in engagements / projects

·       Actively identifies sales opportunities in broader market

·       Contributes to preparation of proposals/tenders and presentations

·       Participates in sales presentations and client negotiation teams for new and retained business

·       Grows market network with key players and builds long-term relationships

·       Builds relationships across Deloitte  service lines for cross-selling opportunities and combined engagement pursuits

·       Identifies innovative solutions on projects / engagements to enhance / renew service offerings to client

·       Drives own client portfolio and profitable book of business (depending on SL/BU)

2.    Client Impact: External / Internal

·       Maintains high level oversight of  client engagements / projects

·       Forms appropriate judgements based on careful analysis to makes sound business decisions on engagements / projects

·       Develops productive, credible and trusting relationships with key players and their teams during assignments / projects

·       Builds a network of senior-level internal relationships across Deloitte to understand other business unit offerings and to market own area

·       Establishes and maintains strong  relationships with external business leaders across industries

·       Contributes to thought leadership and shares knowledge and expertise with clients, colleagues and teams

3.    Operational Effectiveness

·       Communicates detail of SLA’s to teams and maintains high level monitoring of adherence by all parties

·       Manages engagement/project risk through supervision of completion of required documentation and processes as mandated by RIL, as well as risk to client confidentiality

·       Leads / manages complex client engagements and maintains high level oversight of all engagements / projects within sphere of responsibility

·       Meets regularly with clients and teams to understand issues, anticipate needs and address these

·       Consistently drives improvement on deliverables through effective leadership

·       Keeps SL/BU leadership updated on status of all assignments

·       Communicates need for any changes in engagement / project plan to relevant leadership and obtains agreement for relevant  amendments

·       Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.

·       Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

4.    Development

·       Mentors and develops team members and counselees on an ongoing basis

·       Empowers managers through appropriate delegation of work

·       Develops close working relationships with key talent

·       Maintains dynamic succession plans for every critical resource, depending on the profile / need expertise

·       Demonstrates commitment to transformation agenda of the firm

·       Provides consistent recognition and encouragement to teams and leads by example

·       Maintains own development and knowledge in specialised area and business

5.    Budgets / Profitability

·       Resources engagement teams with  suitable talent, balancing correct levels and numbers and recruiting as necessary

·       Manages margins effectively through accurate budgeting,  pricing and profitability management on engagements

·       Monitors that time and expenses to engagements are recorded and submitted weekly

·       Oversees WIP on projects / engagements and ensures billings are timeously done and collections followed up

·       (May) negotiate pricing for engagements to ensure profitability whilst maintaining client interests

6.    Differentiators for this specific role

·       Leads business development activities including sales pursuits and eminence in the SAP environment

·       Maintains relationships with SAP and identifies additional SAP products/modules that support the client’s strategy to enhance value and support add-on sales

·       Leverages product expertise to deliver core transformative projects and can articulate how a particular SAP solution solves a business problem

·       Maintains an enterprise-level and broad cross-functional perspective on a client’s IT architecture, actively supporting the SAP product portfolio (vs. focusing on one product)

·       Huge focus on sales and leading sales

·       Building relationships with current and potential clients

·       Focus on at least two key Deloitte clients

·       Takes ownership of functional or storefront focus area

·       Sell, develop and deliver


Qualifications & Experience


·       Passed SAP Certification exam

·       Tertiary qualification in business, Engineering or Information Systems

·       7 years’ working experience


·       5 years in a client facing role; 3 of these in a management role

·       Previous experience in a supply chain / logistics industry preferably in Consumer or TMT


Core Consulting Skills in physical Supply Chain in 3 or more of the following areas

    • Network Optimisation
    • Supply chain Planning
    • Integrated Planning
    • Inventory Management
    • SC Financial Planning
    • Demand Planning
    • Supply Planning
    • 3PL/4PL selection and implementation
    • Network Optimization & Tech enablement
    • Control Tower (End-to-end Visibility)
    • Synchronised Planning & Smart Factory
    • Robotics & Cognitive Automation
    • Intelligent Supply & Dynamic Fulfilment
    • Direct to Consumer Market Entry logistics strategy
  • Affinity to software and technology
    • Advanced MS Office skill (Excel, Powerpoint, Word, Access, Power BI)
    • Certification/experience in  one or more supply chain planning/logistics software tools (Anaplan, Manhattan, SAP IBP, Aera, Blue Yonder, Llamasoft, Kinaxis etc )
    • Working exposure to project/delivery management approaches (Waterfall, Agile);

Additional Information

Technical Competencies

·       Expertise in field with excellent industry and business knowledge

·       Strong business acumen

·       Data Analysis

·       Data Integration

·       Data Governance

·       Demonstrated leadership skills

·       Sales and negotiation skills

·       Ability to manage and execute projects

·       Demonstrated execution of complex projects to profitable outcomes

·       Skilled in drafting and presenting client proposals

·       Excellent report writing skills

·       Good financial knowledge

Behavioural Competencies

·       Exceptional communication skills, both written and verbal

·       Effective interpersonal and relationship building skills

·       Sound mentorship and coaching ability with desire to develop self and others

·       Strong client delivery focus

·       Highly adaptable, managing change and ambiguity with ease

·       Focus on quality and risk

·       Sound problem solving ability

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