Service Advisor

at Jb Skills
Location Middleburg, South Africa
Date Posted Jul 28, 2021
Category Sales & Marketing Jobs
Job Type Full-time

Description

Key deliverables and outputs

•Offer all possible add-on sales to increase revenue and maintain an optimised parts sales ratio
•Obtain all relevant & accurate information from the customer; follow-up with customers for whom parts were ordered
•Ensure that warranty work is done in line with manufacturer’s warranty policies & procedures
•Adhere to dealership policies/procedures
•Confirm payment method and obtain payment authorisation before work starts
•Adhere to all Franchise Core Standards
•Ensure adherence to procedures and time requirements
•Monitor and control cash sales outstanding, correct payments obtained and debtors queries controlled
•Obtain a signed indemnity letter for loan cars; copy of ID document and license obtained
•Keep the customer informed of progress at all times and follow on work required; customer contacted at least twice in course of the day
•This position also cost Job Cards and ensure accuracy at all times, and maintain effective liaison and professional relations with workshop
staff

Requirements

Academic qualifications

Essential:

•Matric Certificate
•Unendorsed driver’s license
•Previous experience
•Computer literacy
•A technical qualification/orientation will be an advantage, as well as the ability to speak a number of languages

Work experience

Essential:

•Computer literacy
•Kerridge systems experience is essential
•Warranty policies and procedures
•Ability to up-sell

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