SME

at Standard Bank
Location Johannesburg, South Africa
Date Posted Sep 15, 2020
Category Banking Jobs
Job Type Full-time

Description

  • Job Purpose

    SME Consultants provide input into requirements, validate the requirements when functional specifications are completed by BA for solutions to be developed. In this process they make recommendations and influence business and process owners on the most pragmatic or sensible options to choose for process, policy or system changes

    Key Responsibilities/Accountabilities

     

    Provide input into the process of defining business requirements
    Obtain documentation and engage with colleagues in the business to understand the business unit, its processes and its applications.
    Provide input into the detailed  Business Requirements document and concerns obtained from stakeholders during the requirements gathering process and ensure a shared understanding and agreement to the solution requirements and priorities of requirements.
    Validate documented requirements to ensure they match stakeholders understanding
    Review current state processes and identify problem areas
    Proactively identify areas of improvement or opportunities in existing business processes and
    applications.
    Evaluate proposed requirements and solutions against business objectives in the area and highlight concerns to the business owner of the planned change.
    Track requirements throughout the lifecycle of development and implementation and support ongoing efforts to check that the requirements are in line with business objectives.
    Participate in the change management activities once the defined solutions are at implementation stage.
    Provide thought leadership in their field of expertise and be the go-to person
    Work with business owners to develop business solutions
    Subsequent to analysing and developing the requirements, evaluate and develop solution options for the business to select from.
    Research best practice options within and outside the Bank to take into consideration when debating and selecting desired business solutions.
    Provide input into gap analysis against existing processes to understand the impacts of proposed changes. Ensure that business owners are clear on the change impacts.
    Provide recommendations for business owners on the solution alternatives.
    Participate and Quality assure the design of the business or system solution :
    Participate in the development of system specifications for projects that have a systems impact.
    Provide input into functional and non-functional specifications as per the defined standards in the business
    Define temporary requirements, if any, for transitioning the solution to a working state such as creating parallel operations, operational training and phased roll-outs.
    Ensure that the functional requirements are detailed enough to enable a technical design.
    Support the delivery and implementation of changes
    Provide support and input into system testing activities including participating in the development of the testing approach, development of test cases as well as the creation of testing scenarios.
    Coordinate or facilitate, or on occasion undertake user acceptance testing of system changes as well as process changes. Provide detailed feedback on whether the developed solution meets the defined business requirements.
    Assist in the process of resolving post implementation issues during the support period as defined for the project.
    Collaborate with technology and solutions partners to ensure that all functional requirements are addressed during development and implementation. Ensure that all relevant stakeholders ie production support, business users etc. have been engaged  during the sdlc process.
    Participate in quality reviews and implement corrective measures to ensure that the solution still meets business requirements.
    Assist in the identification of risks and issues throughout the project life cycle and ensure that where it has an impact on the requirements definition or solution development, adequate mitigation measures are put in place.
    Review changes to the project scope and deliverables together with the SME Lead and business owners. Provide advice on the impact to project timelines and solution scope.
    Provide regular reports and updates to SME Lead and business owners on the progress of the activities assigned to the SME throughout the project/change.

     

    Preferred Qualification and Experience

     

    Qualifications
    Minimum qualification 1 Degree or Diploma in Business Administration Commerce or Computer Science
    Minimum qualification 2 Recognised Business Analyst Certification
    Minimum qualification 3 Project Management Qualification such as Prince II
    Preferred qualification 1 Degree or Diploma in Business Administration Commerce or Computer Science
    Preferred qualification 2 Recognised Business Analyst Certification
    Preferred qualification 3 Project Management Qualification such as Prince II

    Experience
    Experience required 1 Job Function: Business Support
    Job Family: Operations Management
    Years: 3-4 Years
    Experience Description: Business and process Knowledge in operations ie Global markets such as vanilla and derivative products, Data management/governance, Investment Banking, Securities, Client services, Trade and Payments , Interbank Settlements .
    Experience required 2 Job Function: Information Technology
    Job Family: Click here to enter text.
    Years: 3-4 Years
    Experience Description: 3-4 Years Exposure to Standard Bank systems and processes Working knowledge of IT systems, good understanding of technology and how systems fit together.
    Experience required 3: Job Function: Business Support
    Job Family: Click here to enter text.
    Years: 3-4 Years
    Experience Description: Experience in managing projects in the business ortechnology would be advantageous
    Experience preferred 1 Job Function: Business Support
    Job Family: Operations Management
    Years: 3-4 Years
    Experience Description: Business and process Knowledge in operations ie Global markets such as vanilla and derivative products, Data management/governance, Investment Banking, Securities, Client services, Trade and Payments , Interbank Settlements e to enter text.
    Experience preferred 2 Job Function: Information Technology
    Job Family: Click here to enter text.
    Years: 3-4 Years
    Experience Description: 3-4 Years Exposure to Standard Bank systems and processes Working knowledge of IT systems, good understanding of technology and how systems fit together.

     

    Knowledge/Technical Skills/Expertise

     

    Competency Label: Research and Information Gathering
    Competency Description Ability to review and study relevant information from various sources to develop new information; Ability to identify primary and secondary authorities to validate the research.
    Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required
    Competency Label: Financial Acumen
    Competency Description: Knowledge and understanding of costing, budgeting and finance concepts and the understanding andapplication of related processes and procedures.
    Proficiency Level: PROFICIENT - Clear knowledge and application of the concept
    Competency Label: Stakeholder Management
    Competency Description: The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.
    Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required
    Competency Label: Continuous Process Improvement
    Competency Description: The ability to review existing processes with the view to find better ways to execute tasks on a continuous basis.
    Proficiency Level: PROFICIENT - Clear knowledge and application of the concept
    Competency Label: Requirements validation
    Competency Description: Knowledge and understanding of the techniques for validating requirements for form and content.
    Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required
    Competency Label: Requirements Risk Management
    Competency Description: Assesses the ability to identify those requirements that most place the project at risk and once identified, the ability to analyse, quantify and create contingency plans.
    Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required
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