Stock Returns for Credit & Removal Order Manager

at Job Search
Location Cape Town, South Africa
Date Posted Jan 13, 2021
Category Logistics & Transportation Jobs
Job Type Full-time


  • Duties:
    • Ensuring returned/damaged stock is processed and sent back to Suppliers and sellers within agreed SLA’s
    • Cycle counting, management of inventory, and location management of stock
    • Escalation point for RFC/RO queries from various functions within the business
    • Management of the RFC/RO teams
    • Process and operational improvements within the return to supplier function
    • Understanding of sales and the impact thereof on business performance
    • Strategic reviews of departmental KPIs and SLAs
    • Daily/weekly/monthly commercial reporting management
    • Liaise with and work with 2 Distribution centres (JHB and CPT)
    • Responsible for processes and operations of 2 RFC/RO teams (CPT & JHB)
    • Optimizing all workflow activities within Returns for credit and removal orders.
    • Collaborate with line manager to identify staff training and development needs for improved performance
    • Tracks employee progress and assists in analysing training program effectiveness
    • Assist in the coaching of staff towards meeting and exceeding performance expectations for quantity, quality, timeliness, and efficiency
    • Demonstrate, train and enforce Operational “Best Practices”
    • Assist supervisors and management staff with people development.
    • Identify areas that need the most improvement and report to supervisor for quality and performance enhancement
    • Assist with annual performance review
    • Train and support the understanding of operational KPI
    • Works on ad hoc projects and events.
    • Preparation of management reports
    • Collaborate with project and operations manager


    • Degree/Diploma in Supply Chain/logistics/business
    • 3-5 years field experience in operations
    • Experience in the management of stock
    • Strong People management affinity
    • Full Understanding of a WMS, reporting dashboards, application, troubleshoot, problems
    • WMS systems proficiency (Oracle)
    • Reporting dashboards proficiency (Qlikview, Qliksense, etc)
    • Understanding of Warehouse principles and management (5S, lean manufacturing, six sigma)
    • Computer Literate (Intermediate to Advance Excel skills, PowerPoint presentations skills, MS Word, Microsoft Outlook and Microsoft Project Management)
    • Solutions-oriented, can-do attitude; self-motivated
    • History of inventory and stock management
    • Ability to work with and be credible with various cross-functional teams: returns, seller support and inbound teams
    • Ability to manage teams across various sites
    • History of dealing with customers and providing support
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