Store Manager

at Clicks
Location Cape Town, South Africa
Date Posted Sep 17, 2020
Category Retail Jobs
Job Type Full-time

Description

  • Job Objectives:

    • To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
    • To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
    • To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
    • To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
    • To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
    • To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
    • To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
    • To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
    • To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
    • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

    Knowledge:

    • Sound understanding and application of financial management principles
    • Strong retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures
    • Knowledge of Customer service excellence
    • Knowledge of labour legislation and IR practices
    • Knowledge of competency based interviewing

    Skills:

    • Sound managerial skills
    • Results and target driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Good communication skills
    • Computer literacy
    • Strong financial acumen

    Competencies:

    Essential:

    • Leading and Supervising
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations

    Desirable:

    • Entrepreneurial and Commercial Thinking
    • Deciding and Initiating Action
    • Working with people
    • Analysing
    • Coping with Pressures and Setbacks

     

    Minimum requirements

     

    Experience:

    • Minimum 3 years’ experience in a store management role within a retail/FMCG store operations environment with experience managing a sizeable staff compliment
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Education:

    • Essential: Grade 12 (Maths 50% and English 50%)
    • Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
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