Store Manager

at Clicks
Location Cape Town, South Africa
Date Posted Sep 18, 2020
Category Retail Jobs
Job Type Full-time

Description

Job Objectives:

  • To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
  • To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  • To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
  • To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
  • To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
  • To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
  • To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
  • To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
  • To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

  • Sound understanding and application of financial management principles
  • Strong retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of Customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of competency based interviewing

Skills:

  • Sound managerial skills
  • Results and target driven
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Good communication skills
  • Computer literacy
  • Strong financial acumen

Competencies:

Essential:

  • Leading and Supervising
  • Planning and Organising
  • Delivering Results and Meeting Customer Expectations

Desirable:

  • Entrepreneurial and Commercial Thinking
  • Deciding and Initiating Action
  • Working with people
  • Analysing
  • Coping with Pressures and Setbacks

 

Minimum requirements

 

Experience:

  • Minimum 3 years’ experience in a store management role within a retail/FMCG store operations environment with experience managing a sizeable staff compliment
  • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

  • Essential: Grade 12 (Maths 50% and English 50%)
  • Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
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