Student Relationship Manager

at Job Search
Location Johannesburg, South Africa
Date Posted Feb 12, 2021
Category Sales & Marketing Jobs
Job Type Full-time

Description

  • Manage, plan, and monitor quality support services towards excellent service delivery to students, potential students and staff

     

    Educational Requirements for the Student Support Manager:

    B Degree

    5-8 years’ experience

    Previous experience within a similar role

    Previous managerial experience

    Previous customer support service experience

    Knowledge of CRM

     

    Duties and Responsibilities of the Student Support Manager:

    Manage student queries in general and ensure that the relationships between the College and its students is professional

    Ensure that all student queries are finalized satisfactorily

    Keep record of student queries and the outcome thereof

    Manage the CRM system to ensure that all issues/queries/complaints are received, transferred, and finalized.

    Manage and control student support services budget

    Manage and develop departmental staff

    Participate in management structure to ensure strict compliance to HEQC/CHE/DoE policies and requirements

    Arrangement of meetings

    Attend meetings and workshops

    Self-development

    Daily and weekly management meetings

    Monthly reporting and quarterly reporting

    Manage staff training

    Qualifications

    Educational Requirements for the Student Support Manager:

    B Degree

    5-8 years’ experience

    Previous experience within a similar role

    Previous managerial experience

    Previous customer support service experience

    Knowledge of CRM

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