Superuser

at Masa
Location Cape Town, South Africa
Date Posted Sep 15, 2020
Category Logistics & Transportation Jobs
Job Type Full-time

Description

Duties:

  • Ensure all usernames are consistent across all operational systems
  • Data analysis and interpretation of data, creation of dashboards and automation of reports
  • Manage license requirements for all operational systems in the facility to ensure accurate numbers and renewal of required licenses with the respective stakeholders.
  • Ensures that procedures exist at relevant facility to guarantee client service, productivity, as well as facilities and equipment maintenance
  • Document all system changes and ensure the management of version control is in place for all SOP’s relevant to the facility and functions.
  • Ensure monthly audits Ensure IT register is kept up to date with, active, ageing, broken, in for repairs, decommissioned etc... of equipment
  • Pre and Post Warehouse Management System (WMS) implementation support and coordination.
  • Diagnose system problems, and monitor networks to ensure their availability to users.
  • Responsible to test and coordinate modifications to the system when needed, and troubleshoot software and hardware EUC problems when they occur.
  • Ensure system compliance by all users to ensure SOP is followed accordingly.
  • Effectively build a strong working relationship with Pepkor IT to resolve complex issues.
  • Produce and develop operational reports on a daily, weekly and monthly basis to support operations teams.
  • Respond timeously to all inquiries about WMS and/or other related computer / system related issues
  • Point of contact for all WMS, WCS, Telematics, Per4mer, Cloud link, Biometrics, G-suite and other operational system issues and must work with vendors to resolve issues timeously.
  • Provide support to DC Management team to resolve equipment and or system errors
  • Gate keeper of all IT equipment for the DC, i.e. repairs, replacements and requirements between IT techs and the DC.

Requirements:

  • A tertiary qualification of a technical and analytical nature e.g. Information Technology/logistics qualification
  • Advanced Certificate in Microsoft office advanced Excel
  • Experience with RF/ WCS/WMS
  • Wi-Fi experience/RF systems and talkman equipment experience
  • 1-2 years systems superuser experience
  • Must be proficient in Microsoft Office
  • Minimum 3 years of operations’ experience working across all departments of warehousing
  • Minimum 2 years technical experience working with warehouse management systems, warehouse control systems, production and vehicle telematics systems.
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