Team Leader: Retirement Fund

at Best Jobs
Location Johannesburg, South Africa
Date Posted Jun 23, 2020
Category Accounting Finance Jobs
Job Type Full-time


    • Managing operations of the TSRF team in the absence of the senior manager.
      Coordinate and monitor all claim related activities, which include the complete claim processing cycle of all claims, all claim related enquiries or complaints including Pension Fund Adjudicator and FSCA complaints / enquiries.
      Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / processes and the service level agreements applicable to the Fund.
      Identify, develop, enhance, document and make proposals to implement policies, procedures and processes that are relevant to the claims team, including user acceptance testing of processes on Everest.
      Investigate, analyse and monitor escalations and complaints. Report trends and obtain approval from reporting manager for solutions to implement preventative measures.
      Support a positive and responsive climate for client enquiry resolution, respond to all complaints and enquiries (including PFA and FSCA), and submit response to the complainant / Compliance Team within the service level agreement. Follow through and ensure feedback is provided until resolved.
      Ensure communication, whether internal or external is dealt with professionally and within the service level agreement.
      Responsible for compiling data, preparing documents for audits and responding to audit queries.
      Responsible for preparation and scrutiny of annual audited member benefit statement data
      Implement audit findings and recommendations
      Assist in selecting, appointing and assigning team members
      Provide input to job descriptions for team members within the claims team
      Train, mentor and coach team members
      Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality
      Delegate work to team members
      Co-ordinate team''s leave
      Report any irregularities to the reporting manager
      Responsible for quality assessing (checking and releasing / audit confirm) of claims
      Authorise payment of all claims (including funeral, death and disability)
      Accept accountability and take responsibility for tasks done by reporting staff
      Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy
      Any other duties as determined by the business needs and to participate in all organisational events as required.

      Matric with maths
      FICA awareness, POPI & TCF training
      Good command of English both verbal and written.
      5 - 6 years’ experience in the employee benefits / retirement fund industry of which at least 3 - 4 years practical experience in a leadership role (if external)
      Extensive knowledge of Section 37C of the Pension Funds Act.

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