|Location||Cape Town, South Africa|
|Date Posted||Jun 24, 2020|
Engineering / Technical Jobs
Installs, maintains and troubleshoots all Abbott analyser systems with in the African region.
Assists Technical Service Manager in continually improving analyser system reliability and repair times
Collaborates with TSM/FSS in developing the expertise of FSEs & Service Support Contractors/Distributors with additional training on-site and in the Training Centre
Provides technical in-depth troubleshooting, expertise & service support to Technical Support Specialists, FSEs & Service Support Contractors/Distributors for problems associated with analyser, operator, application and reagent complaints
Performs system modification and engineering product upgrades/updates at customer sites
Implements major product upgrades relative to the assigned system/product group
Collaborates with Sales department to assist with basic troubleshooting training of Customers
Performs stand-by duty as part of FSE team
Performs 24-hour technical support to customers when on stand-by following Abbott’s Complaint Handling Policy
University degree OR Diploma in Electrical Engineering OR Biomedical Engineering OR Related.
A minimum of 3 years’ experience within a Field Service Role having dealt with IVDs and Biologics is preferred