at Best Jobs
Location Cape Town, South Africa
Date Posted Jun 24, 2020
Category Engineering / Technical Jobs
Job Type Full-time


Installs, maintains and troubleshoots all Abbott analyser systems with in the African region.
Assists Technical Service Manager in continually improving analyser system reliability and repair times
Collaborates with TSM/FSS in developing the expertise of FSEs & Service Support Contractors/Distributors with additional training on-site and in the Training Centre
Provides technical in-depth troubleshooting, expertise & service support to Technical Support Specialists, FSEs & Service Support Contractors/Distributors for problems associated with analyser, operator, application and reagent complaints
Performs system modification and engineering product upgrades/updates at customer sites
Implements major product upgrades relative to the assigned system/product group
Collaborates with Sales department to assist with basic troubleshooting training of Customers
Performs stand-by duty as part of FSE team
Performs 24-hour technical support to customers when on stand-by following Abbott’s Complaint Handling Policy
Experience/Education :

University degree OR Diploma in Electrical Engineering OR Biomedical Engineering OR Related.
A minimum of 3 years’ experience within a Field Service Role having dealt with IVDs and Biologics is preferred

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