Tele-Interviewer

at Sanlam
Location Cape Town, South Africa
Date Posted Sep 17, 2020
Category Administration Jobs
Job Type Full-time

Description

It also includes working a minimum of 19 hours compulsory overtime on a monthly basis.

 

  • Conduct telephonic interviews in English and Afrikaans and complete the interview the first time by getting all the relevant information.
  • Accurate recording and/or capturing of client responses.
  • Explain basic medical terminology when requested by client.
  • Insights into indicators of any medical risk behaviour and accurately document such information.

 

Qualifications:

 

 

  • Grade 12 with Biology/Life Science
  • Medical qualification eg. Nursing certificate / Diploma, Bio-Technology, etc. (the studies can be incomplete) will be beneficial
Experience:

 

  • Previous work experience in an Outbound Call Centre is compulsory.
  • At least 1 year experience in a medical environment would be beneficial.
Knowledge:

 

  • Knowledge of Medical Terminology is beneficial.
  • Knowledge of Life Assurance and/or financial services industry
  • Computer literate and able to type at >28 words per minute.
Competencies:

 

  • Being Resilient
  • Builds Effective Teams
  • Communication (excellent listening & telephony skills in Afrikaans and English)
  • Nimble Learning
  • Resourcefulness
Core Competencies
Being resilient - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Drives results - Contributing dependently
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