at Outsurance
Location Cape Town, South Africa
Date Posted Oct 20, 2020
Category Other / General Jobs
Job Type Full-time


antam’s Operations’ division currently has an exciting opportunity available for a Commercial Underwriter (CoE) who will be based within the Commercial Contact Centre, based in either Bellville, Cape Town, Bloemfontein or Pretoria


The COE is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. COE’s are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the final gate keeper of the health of the risk.


What will make you successful in this role?

Principle Accountabilities
• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Effective screening actions
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Ownership of non-standard commercial products (e.g. Assets All Risks products)
• Negotiating with external clients (brokers)
• Building and maintaining relationships at various levels within the organization including CCC, Distribution and HO underwriting
• Strong retention focus
• Equipped to work from home – this talks to stable connectivity and back-up power in case of load shedding/power outage


Qualification and minimum requirements
• A minimum of 5 years Underwriting experience within a Short-term Commercial Insurance industry (required)
• Grade 12
• Bilingual (English and Afrikaans)
• FAIS compliant:  60 credits on NQF level 4 (Commercial Lines)
• Excellent proficiency in MS Word, Excel and Power Point
• A good understanding of contact centre processes and SLA’s


• Good communication and negotiation skills
• Strong client service orientation
• Strong analytical skills
• Ability to work under pressure

Personal Attributes
Manages complexity - Contributing independently
Persuades - Contributing independently
Action orientated - Contributing independently
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