19 September 2020
To whom it may concern
I would like to express my interest in applying for the Call Centre Agent vacancy that is currently available with your organization.
I am an energetic, dynamic and results driven professional, and excited as I feel that my skillsets and experience match your desired qualifications.
My passion for the Customer Service sector is equally matched by my experience that I have gained over the last 10 plus years, been employed by City of Cape Town. I have a successful track record of previously working in busy target driven Call Centres and ensuring that customer’s objectives are not just being met, but consistently exceeded.
I am fluent in English, Afrikaans (verbal and written). As a Call Centre Agent, my present position has taught me the importance of clear communication and customer service over the telephone. I use my confident telephone manner, clear voice to deal with agitated or distressed customers, which enable me to naturally empathise with them. I accurately capture and process all faults, information, requests and complaints into databases.
I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound and outbound calls from customers regarding products and services. I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of dealing with high volume calls on a daily basis.
I am a flexible individual who is able to adapt positively to any changes and challenges that arise. I have no problem working evenings and weekends.
I have received excellent performance evaluations from my managers and team leaders and have been formally recognised by them for my contribution towards my department’s success. I am a high achiever who thrives in roles where I feel that I can make a difference.
I very much hope that you will invite me for an interview, and expectantly look forward to hearing from you regarding one.
Thank you very much for taking the time to review my application.
|Last Resume Update||Sep 19, 2020|
|Address||Cape Town, South Africa|