Experienced Banker
- Matric (2016)
- BCom Degree in Marketing & Business Management


- Worked at FNB as an OBR Consultant (Banker)

  • Open new accounts for new-to-bank customers.
  • Open secondary accounts for existing customers, whether another cheque account or savings account.
  • Migrating to a credit-fused account – open a Fusion account.
  • Upgrading existing customers should their banking behaviour, needs, expectations or income range doesn’t suit their current account type.
  • Ensuring every customer has fulfilled the 6 financial boxes: transact, credit, value adds, insure, invest and connect.
  • KYC formalities: ensuring customer is KYC'd by scanning and uploading the necessary decouments
  • Educating customers on how to use our credit products because most customers operate credit facility as if it’s a loan.
  • Educate customers on values adds such as Ebucks, ICAS and travel insurances for credit cards.
  • Enabling and educating customers on how to use digital platforms such as FNB App, FNB Online Banking, Cellphone Banking and Telephone Banking by providing the customers the FNB Connect Sim so that they can be assisted at the comfort of their homes.
  • To explain the features and benefits of all financial products.
  • To do a needs analysis to better understand what type of customer is dealt with and what range of products would better suit the customer.
  • To explain offers recommended by the bank based on their banking behaviour and credit incoming.
  • To not provide financial advice but rather show them how to better manage their money. Meaning we don’t advise them to do something, we show them what financial products could help them manage their money using the Product Selection Tool, Big 3 offers, Bingo and FNB online banking.
  • Using the Forecast Tool to show customers how much interest a customer can earn by a specific term and a specific investment type and product.
  • Opening investment accounts
  • Educating customers on how the chosen investment account works, by explaining the T&Cs, the investment term and the restrictions or limitations around the investment term and how the interest is earned and the T&Cs around the interest.
  • Getting a better understanding of customers’ background, family life, belief system, work and previous or current insurance policies.
  • Providing an insurance plan that the customer doesn’t have or that may have benefits than their current plan.
  • Opening the insurance policies, e.g. funeral plan, life insurance, law on call or health cash plan Service:
  • Account/address/customer profile changes
  • Upload and send claim forms to the applicable department
  • Follow up on claims
  • Upload requested documents
  • Educating customers on how to use Cellphone banking
  • Explain how Ebucks work and how customers can utitlise their rewards
  • Provide customers bank cards – whether personalised or non-personalised
  • Assist in resolving issues regarding the account itself or the customer needs.

- Worked as a Connect Consultant (also ebanking and migration)

  • Promote FNB devices (pitching)
  • Promote all FNB sim card packages (e.g. prepaid, month-to-month and
  • contracts)
  • Handle all Connect-related queries including post-sale
  • Also perform the roles of Migration Official/e-Banker/Service Host:
  • assist with any ATM related queries such as transfers and payments, cash
  • deposits, activation of online banking and registration of cell phone and card
  • less services
  • process leads for any pre-approved packages that may appear on any
  • clients’ account at the ATM
  • assist in registration and activation online banking as well as installing app
  • on devices
  • assist in doing payments, transfers and e-wallets on online banking
  • Assist with global payments and receipts
  • Open transactional accounts via online banking
  • open savings and investments, providing the necessary information
  • which is also uploaded on the online banking portal
  • open global accounts via online banking
  • provide tickets to customers who walk in the branch then try to migrate as
  • much as possible to reduce queuing time
  • also explain the access to Wi-Fi and use of priority ticket for next visit
  • put customers through the call centre for any queries that may not be done
  • in the branch
  • e-wallet and debit order reversals via cell phone banking and online
  • banking and app
  • Better budgeting tips provided through viewing detailed balance sheet and
  • transaction history on online banking
  • provide leads through online banking profiles by cross-selling FNB
  • products that would better suit the customer, e.g. look at how they spend
  • money on data and then promote FNB Connect, or how much they pay for life - or funeral covers at other insurance companies then cross-sell FNB funeral  -  cover and life cover.
  • assist with loan application online and at the atm.



  • Excellent interpersonal and effective communication skills (both verbal and written)
  • Punctuality (early bird)
  • Great Sales and Marketing skills
  • Excellent analytical/numerical skills
  • Great conceptual and creative thinking skills
  • Proactive and resilience
  • Great administration skills
  • Attention to detail (extremely focussed)
  • Great leadership skills
  • Very self-motivated
  • Planning skills
  • Ability to make impact
  • Ability to identify problems and come up with constructive solutions
  • High level of integrity and confidentiality
  • Ability to tolerate stress and different customers
  • High energy
  • Ability to work under pressure
  • Easily adapt to different environments
  • Ability to build long-term relationships with clients
  • Also open to learn new things
  • Go-getter
  • Can work independent and with people
  • Self-driven, passionate and dynamic person
  • Room for self-growth
Last Resume Update Jul 20, 2020
Address Cape Town, South Africa
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