26 Years experience in the hospitality industry as General Management couple. A 3*Resort situated on a Game Farm in the Onderberg area with 120 beds.
We were the owners by renting. Reason for leaving. Contract expired and not renewed due to land claims.
We were also Managers at:
He – Manager, Kruger View Chalets, Malalane
She – F&B Manager, The Deck Restaurant, Rio Vista Lode, Malalane
Relieve Manager and Belvedere-on-River
Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.
Food as well as Beverages.
Ensuring that proper opening and closing functions are being completed each shift.
Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
Observe performance and encourage improvement where necessary.
Taking responsibility for the performance of the Restaurant.
Ensure basic standard operating procedures for all outlets are in place and are in compliance with Health Department.
Planning and coordinating menus
Move throughout the Facility and Kitchen areas to visualize, monitor and take action to ensure food quality and service standards are met.
Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
Give guidance toward improvement and make necessary adjustments for consistency.
Utilize computer to accurately charge customers. Placing orders and write correspondence.
Ensure that all standards and Lodge cash handling procedures are met.
Cash up daily.
Stock control daily. Kitchen as well as the Bar.
Placing and receiving Orders for Food as well as Beverages. Returning all unwanted goods with the correct documentation.
Packing into Store Room and Fridges and insuring the store room is always clean and hygienic.
All documents must be handed to the relevant desk for stock processing.
Ensure that all facilities are clean and hygienic all the times.
Ensure that all booking (reservations) of all tables are allocated and operate for the occasion.
Ensure that all employees adhere to the uniform standards.
Recruiting, training and motivating staff.
Oversee off all departments.
Front of House : Bookings/Reservations, client satisfaction, problem solving, customer care.
Maintenance department : General maintenance on building and premises. Geysers (Gas/electrical), swimming pool service, sprinkler system, gardening, air-conditioning, store room control, report of all broken equipment, stock control, orders, make sure all Health and Safety Regulations are in place, liaison with contractors.
Housekeeping/Laundry: Cleaning and maintaining tidiness with an eye on fine detail.
HR: Staff payroll, attendance registers, make sure that all Labour Department regulations are in place. Staff problem solving, training.
Budgeting of all departments.
Accounts management. Payable and receiving.
Monthly financial balalancing and bank reconciliation.
VAT reconciliation and report .
Report to CEO and Directors daily.
Kitchen : Food and beverages. Cooking, stock control, purchase, make sure that all Health and safety regulations are in place.
Tight budgeting, supplier stiff cash flow, cost management, increasing marketing and resume. Enjoy inspiring success and ethos in the teams we manage. We are proud of our history of recruitment, training, managing retaining loyal teams.
We are strongly commercially focused and bring extensive experience in hospitality management. We are computer literate and experience in Nightbridge and Inkeeper.
Proof of our skills are in the results we have delivered. Our customers described us as warm, welcoming, friendly and quick to anticipate their needs.
Planning, Leading, Organizing and Control are our best skills as a management couple.
|Last Resume Update||Sep 22, 2020|
|Address||Nelspruit, South Africa|