IT Support Specialist

My name is Christian Daniel Isaacs and currently fill the role of IT Support Specialist with Global Edge Technologies. I am responsible for the Infrastructure of our company which resides in Old Mutual Park Pinelands.

We have two domains, Development domain which is local and Production domain, which is hosted in Azure and use Office365.

My responsibilities include - Mobile Device Management, Antivirus (Symantec Endpoint Protection Manager, VMWare and Citrix Environment, Veritas Backup and Restore, vRanger Backup and Restore.

I am so grateful to have grown so much the last two years, as I’ve been exposed to new technologies eg.VeeAm as well upgrading Citrix environment to later version.

Also, primary contact for data center hardware Vendor.

My previous role was Microsoft Systems Engineer with

MMI Holdings LTD. I resigned from MMI Holdings end of February 2016 to start my own

Transport business. I would appreciate it, if you could give me the opportunity to resume

my IT career with your institution.

I started my IT career in 2002 as Helpdesk agent with Metropolitan. Because of my

character to continually improve myself i systematically moved from Helpdesk Agent >

Installation Engineer > Desktop Engineer > Call Center Support Engineer > VIP Support

Engineer and departed at the end February 2016 as Systems Engineer from MMI

Holdings LTD.

During my time at MMI Holdings i learned how to deal with disgruntled clients while

being a Helpdesk agent. As Desktop Engineer i learned how to handle impatient users

both onsite and remotely and in the process friendships and camaraderie were created.

I also was privileged to do technical support for Top Management including the CEO

and Finance Director, where i learned to be respectful and honest at all times, values

that i now owned.

During my stay at MMI Holdings LTD I’ve been exposed to a lot of different

technologies, because of the size of the organization and different business units. I was

also exposed to IT projects of which in some cases were taking the lead.

One of my key achievements was my innovation presentation to the business, which

was to virtualize the onsite Call Center, something i am very proud to call my idea.

I have learned to always be humble, respectful and honest.

Christian Daniel Isaacs

 

Last Resume Update Mar 25, 2020
Address KuilsRiver, South Africa
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