I have vast experience in the call center industry, six year in total, I have also worked as a secretary.

Skills

Ø Verbal communication, able to express my ideas clearly and confident in
speech
Ø Able to motivate and direct others

Ø Maintains effective performance under pressure
Ø Work confidently within a group
Ø Presents a strong professional, positive image to others which inspires
confidence and commands respect
Ø Able to decide what steps are needed to achieve particular goals and
then implement them
Ø Generate and apply new ideas and solution

 

Duties

· Basic call center culture, system and procedures
· Outbound operational processes
· Sale and marketing techniques
· Communication and effective telephone skills
· Closing techniques
· Objection handling
· Script training and role plays
· Marketing and presentation skills
· Basic written and oral literacy
· Statutory compliance and regulatory requirement
· Serve with passion

Last Resume Update Aug 6, 2020
Address Durban, South Africa
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