My experience in prospecting and securing new clients, recommending appropriate policies based on client needs, analyzing clients’ financial situations, and nurturing beneficial account relationships positions me to substantially impact your team. By leveraging a robust ability to implement needs-based consulting tactics and solutions, I excel at connecting with decision-makers to quickly build profitable and lasting partnerships leading to sustained revenue growth.
Following are highlights of my qualifications:
Acquiring new business via telephone, social media, industry events, mass mailings, networking, and various other lead sources Determining how much insurance clients can afford, presenting various corresponding policy options, and creating customized proposals and plans for each specific client Serving as a trusted advisor for client base, identifying and managing risks and educating them regarding potential gaps in their coverage, resulting in a large volume of up-sales Responding to and resolving inquiries from clients pertaining to insurance availability, eligibility, coverage, policy changes, claims, and billing Forging trusting and enduring relationships with clients, internal and external staff, and peers to maximize client service and satisfaction I obtained my RE5 in February 2019
My dedication to strategically advising clients, driving new business development, and optimizing account relationships – along with my steadfast motivation to meet or exceed corporate goals – characterizes my career accomplishments. These skills, combined with articulate presentation and communication talents, will allow me to greatly benefit your team. I look forward to discussing this position in further detail. Thank you for your consideration
|Last Resume Update||Feb 13, 2020|
|Address||Pretoria, South Africa|
Make outbound customer calls to promote and sell a product or service. Create, maintain and update database of customers with complete information and emails. Consolidate existing customer base while building new customer base. Record outbound call history and customers response in detail. Ensure customer follow-up all the time. Send or email product literature, brochures, catalogs and other campaign material. Monitor competitors’ products or services and create selling strategies for own products or services. Handle customer needs and requirements.
Respond to customer inquiries and resolve. Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments
Average premium value Nett conversion ratio of quotes to sales Facility quality target Cancellation ratio Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions. Also required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that the product holds while adhering to the quality measures in place. Maintain in-depth product knowledge in order to supply customers with the best, accurate information Utilize persuasion techniques when necessary to close sales. Handle customer phone calls and emails in a polite, professional, and prompt manner. Work towards achieving individual and team objectives and be accountable for sales results. Perform as a team-player, participate in activities contributing to the overall objectives of the organization.
Customer Care Consultant
Offering assistance to customers to ensure they find the right product/service. Communicating with customers by email, phone, and face-to-face. Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue. Refer customers to senior staff when necessary. Provide customers with refunds. Creating a new feedback procedure for clients or improving upon the existing model. Learning about your company’s products/services and remaining up to date with any changes. Meeting with management to discuss possible improvements to the company’s customer service.
Allocating of calls Updating of calls Technician team leader Ordering of parts from HP, DELL, LENOVO and LEXMARK Organizing of projects Updating technicians productivity on calls Rectifying escalations Shipping of parts Management of technician appointments and tasks Reporting on all aspects