I work as Service Desk Agent doing a first line troubleshooting. We support Point of Sale, it’s a retail working environment, working shift. I have to handle SLA’s and a target of KPA’s daily. Handling a high volume of queries via chat, email, or phone. Providing technical assistance for troubleshooting. Resolving problems with networks and other computer systems.
|Last Resume Update||Sep 26, 2020|
|Address||Cape Town, South Africa|