I work as Service Desk Agent doing a first line troubleshooting. We support Point of Sale, it’s a retail working environment, working shift. I have to handle SLA’s and a target of KPA’s daily. Handling a high volume of queries via chat, email, or phone. Providing technical assistance for troubleshooting. Resolving problems with networks and other computer systems.

Last Resume Update Sep 26, 2020
Address Cape Town, South Africa
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