My name is Zawaad Bawa and I have a diverse and dynamic personality acquired, through my life experiences and extensive work background and exposure in a multitude of industries with a primary focus on customer service professionalism and care.
Furthermore, I have a B-Tech Degree in Marketing, National Diploma in Marketing, front line face-to-face customer service skills and experience, 6 years + of income tax knowledge acquired at South African Revenue Service, contact centre (inbound & outbound) experience with the main focus area on customer service satisfaction and query resolution, which was monitored in respect of a customer satisfaction survey relating to service based resolution, professionalism, customer service skills and overall quality of interaction.
I also possess a Techniques of Management diploma, certified practitioner in Neuro Linguistic Programming, Life Coaching certificate, Advanced Life Coaching Certificate, Master Practitioner in Neuro Linguistic Programming and Corporate Consultant which involves social and corporate development and growth.
The ability to work independently or as part of a committed team are my key strengths and also the ability to adapt to change in the work and other integrated environments will also be integral in my success.
I have more than 6 years experience in income tax and customer care and support on the national level at the South African Revenue Service contact centre environment.
In addition I maintained a consistent 100 % scorecard for two consecutive years.
Learning new ideas, policies and philosophies effectively and displaying a high level of maturity in all my undertakings when and how presented to me will ensure a positive momentum for all and enhance the customer level and care proficiency.
Thank you kindly for perusing my details and kindly contact me on 074 816 4292 / 074 977 4886/0216373333 or email: firstname.lastname@example.org with feedback or a follow up.
|Last Resume Update||Sep 21, 2020|
|Address||Cape Town, South Africa|